Record results and renowned awards for Dubai Customs in 1st quarter 2019
Director of Dubai Customs Ahmed Mahboob Musabih applauded the great acheivements of Dubai Customs in Q1 2019, which came in fulfilment of the emirate’s overall vision in general and the 50-Year Charter and the Eight Principles of Governance in particular. The organization has scored best on the “Leadership in Government Services Index”.
“Improving government services is key for the Dubai Government vision, as part of its strategy to implement the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, which seeks to achieve the highest levels in government services.” Says Musabih “Intensive preparations are taking place for the upcoming EXPO 2020, and we have done our bit with the launch of the Smart Customs EXPO Channel which will provide quick and direct services to the exhibitors.”
Happiness is a commitment
Director of Dubai Customs reaffirmed that happiness of their clients is a priority and a commitment. There are unprecedented facilitations to trade procedures, and the organization listens to its clients and invites them regularly to the Dubai Customs Consultative Council Meeting to discuss with them their concerns and suggestions.
Musabih said: “Making clients happy is an important part of our organization’s strategic plan 2016-2021, and our dedication to achieve this has helped us top the client happiness meter with 97.5% in 2018. The momentum continues through Q1 2019 as we scored 98%, which again reflects how committed towards our clients’ happiness we are”.